Marketing Assistant

Job Description

• Oversee daily operations across all levels (Ground to Level 63) to ensure seamless visitor experiences.
• Develop and implement standard operating procedures (SOPs) for efficiency and safety.
• Coordinate with department heads (e.g., ticketing, dining, maintenance) to maintain high standards.
• Manage, mentor, and motivate teams, ensuring alignment with company goals.
• Recruit and train staff to deliver exceptional service.
• Monitor team performance, providing feedback and implementing improvements.
• Monitor guest feedback and resolve complaints or issues promptly.
• Introduce innovative ideas to enhance the customer journey and engagement.
• Work closely with marketing to align campaigns with visitor expectations.
• Strategic Planning & Financial Management
• Set and achieve operational and financial targets, including revenue and cost management.
• Analyze performance metrics and prepare reports for senior leadership.
• Identify opportunities to maximize revenue through ticket sales, retail, and events.
• Ensure all operations adhere to legal, safety, and company standards.
• Conduct regular audits and inspections of facilities and attractions.
• Implement risk management strategies and maintain visitor safety pro

Qualification

• Education: Bachelor’s degree in Business Administration, Hospitality, Tourism, or a related field.
• Experience: Minimum of 8–10 years in senior management roles, preferably in tourism, hospitality, or leisure industries.
• Skills:
  • Strong leadership and decision-making abilities
  • Excellent interpersonal and communication skills
  • Financial acumen and budget management experience
  • Ability to handle high-pressure situations and resolve conflicts effectively